🍥 Refunds & Returns Policy – Trendy Candies

Effective Date: April 20, 2025
Last Updated: April 20, 2025

At Trendy Candies, we take pride in delivering quality products and outstanding service. If you are not completely satisfied with your purchase, we’re here to help — within the guidelines of the Australian Consumer Law (ACL).

🔄 1. Change of Mind

Due to the perishable nature of our products, we do not offer refunds or exchanges for change of mind. Please choose carefully before placing your order.

💥 2. Damaged or Faulty Products

If your item is:

• Damaged during transit

• Incorrect or not as described

• Spoiled or defective

You are eligible for a refund or replacement under Australian Consumer Law.

✅ 3. Conditions for Refund/Replacement

To be eligible, you must:

• Contact us within 7 days of receiving your order.

• Provide your order number, photo evidence of the issue, and a brief description.

• Ensure the item is unopened and in original packaging (where possible).

🚫 4. Exclusions

We cannot refund or replace items if:

• Products were not stored correctly after delivery (e.g. exposed to heat or humidity).

• The claim is made after 7 days of delivery.

• You simply changed your mind or no longer want the product.

💳 5. Refund Method

• Refunds will be issued to the original payment method.

• Please allow 5–7 business days for processing once approved.

📦 6. How to Request a Return or Refund

To lodge a return or refund request, please contact our team:

📧 [email protected]
📞 +61 466 827 096

Please include your:

• Full name

• Order number

• Photo of the item(s)

• Reason for the return/refund

We aim to respond within 2 business days.